The Silveri Hong Kong-mgallery

My family and I stayed here as an alternative to staying at one of the Disneyland hotels. We had booked a family room, which when we got there was very suitable for our needs, two large queen size beds with a very large and very nice bathroom. Was very happy with it, except that it had a pretty bad smell to it. When we spoke with Katherine the duty manager about it, the response was immediate, they came to investigate and committed to contact me with a response while we were at dinner. The Silveri is located above the Citygate mall and the dinner options are plentiful, the proximity to the mall proved to be really handy throughout our stay. True to her word, Katherine contacted us and said they had found a room that was an upgrade, though it had only one bed but they would put a portable bed in for us. This suited us and we were very happy with how the issue was handled the resolution of it. Breakfast the next morning was very nice, great buffet with lots of options. One thing to note is the hotel does NOT have parking arrangements, though there is a car park right next door, it charges by the hour and it doesn't take long for the bill to tick up, so bear that in mind if you're driving. All in all, would definitely stay again, the staff in particular were very good.

Friendly, professional and courteous check in staff + room was clean, new and modern. However when I wanted to store my luggage for pickup at a later time after checkout, no staff member was attending for a bit. By the time a concierge staff member arrived, he already had a grumpy attitude walking out. When I declared I have no stored valuables in the luggage, he even rolled his eyes at me….I mean there’s no harm in mentioning it right? This is the first time I experienced such rude attitude from a 5* hotel too…😬 Anyways that’s just some feedback. Hopefully concierge staff attitude towards guest can improve in the future but overall great experience.